Terms and Conditions
Effective Date: 16/11/2024
By using the services provided by Bhavana Healing ("we", "us", "our"), you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully before accessing or using our online therapy services.
1. General Terms
Services Provided: Bhavana Healing provides online therapy sessions through phone calls, video calls (Google Teams, Zoom), and chat services.
Age Requirement: You must be at least 18 years of age to access our services.
Eligibility: You agree to provide accurate and complete information when booking therapy sessions and understand that any false or misleading information may result in the termination of services.
2. Booking and Session Guidelines
Booking Process: You can book therapy sessions through our website or by contacting us directly. A confirmation email with session details will be sent once the booking is complete.
Session Timing: Sessions will be held at the agreed-upon time, and you must be available at that time. We may cancel or reschedule a session if you fail to attend without prior notice.
Rescheduling: You may reschedule a session up to 2 hours before the scheduled time. Any requests made after this time may result in the session being considered as missed.
3. Payment and Refunds
Fees: Fees for online therapy sessions are provided before booking. Payments must be made in full at the time of booking, unless otherwise agreed.
Refund Policy: Refunds are available if you cancel the session 1 hour before the scheduled time. Please refer to our Refund Policy for more details.
Payment Methods: Payments are processed through secure payment gateways, such as Razorpay. By using our services, you agree to the terms and conditions of the payment processor.
4. Confidentiality and Data Protection
Privacy: Your privacy is of utmost importance to us. We ensure that all personal and session-related information is kept confidential, in accordance with our Privacy Policy.
Data Protection: We will take reasonable steps to protect your data from unauthorized access or disclosure. By using our services, you consent to our collection and use of personal information as described in our Privacy Policy.
5. Limitation of Liability
Service Quality: While we strive to provide high-quality therapy services, we make no guarantee regarding the outcome of therapy sessions. You acknowledge that therapy results vary from person to person and are influenced by multiple factors.
Technical Issues: Bhavana Healing is not liable for any technical issues that may occur during online sessions (e.g., internet connectivity problems, software malfunctions) that are outside our control.
6. Cancellation of Services
Bhavana Healing reserves the right to cancel or reschedule sessions due to unforeseen circumstances, such as therapist unavailability or technical issues. In such cases, we will notify you as soon as possible and offer an alternative appointment or a refund.
7. Client Responsibilities
You agree to provide accurate personal information and attend sessions on time.
You are responsible for ensuring a suitable environment for your therapy sessions (e.g., quiet space, stable internet connection).
8. Amendments to the Terms
Bhavana Healing reserves the right to modify or update these Terms and Conditions at any time. You will be notified of any significant changes, and your continued use of our services constitutes acceptance of those changes.
9. Governing Law
These Terms and Conditions are governed by the laws of [Your Jurisdiction], and any disputes arising under these terms will be subject to the jurisdiction of the courts in [Your City/Country].
10. Contact Us
For any questions, concerns, or clarifications regarding these Terms and Conditions, please contact us at:
Email: info@bhavanahealing.com
Phone: +91843104672